Requests for Information Policy

This policy does not constitute legal advice or a promise that Healsbridge will respond in a specific way or at all. Healsbridge reserves the right to deviate from these practices at any time. This policy is a part of our Terms of Use. By using Healsbridge or requesting information on Healsbridge or our Members, you’re agreeing to this policy and our Terms of Use.

1. Healsbridge Member Records and Information

Before you contact Healsbridge for records or information, first see if the information you are seeking is publicly available or request the records directly from the relevant Healsbridge member.

Some information about Healsbridge buyers and sellers (which we collectively refer to in this policy as “Healsbridge Members”) and Healsbridge Practice Profile Pages (which we refer to as “Practice”), such as a Practice’s name, the public name of its owner, and the Practice’s policies, is public and can be viewed by anyone at any time. In addition, Healsbridge Members may have access to certain records by logging in to their accounts. For example, Healsbridge sellers can access and download sales records in .csv format, and all members can view their Messages history by navigating to the relevant pages in their Healsbridge accounts.

See our Privacy Policy for more information about the data Healsbridge collects from its Members.

2. Healsbridge Requires Valid Legal Process

Except in emergency situations or when consistent with our Terms of Use, Privacy Policy, and applicable law, Healsbridge requires valid and sufficient legal process (for example, a subpoena or court order) properly served to compel us to disclose records or information about an Healsbridge Member (“Member Information”).

Healsbridge will object to overly broad, vague, or otherwise inappropriate requests as a matter of course.

Legal process must contain enough identifying information so that Healsbridge can identify the member’s account. A common name, for example, does not uniquely identify a member’s account. Your legal process should include information such as an email address, transaction ID, username, shop name, or payment information. In addition, all law enforcement requests must identify the specific records requested, and your request needs to include the name of the issuing authority and agent, email address from a law-enforcement domain, or a direct contact phone number.

3. Serving Healsbridge with Legal Process to Request Access to Member Information

Before obtaining legal process, please check the location of the Healsbridge Member whose information you are seeking. Requests for information relating to Healsbridge Members should be directed to Healsbridge, Inc. in the United States at

All requests for Member Information must be made with valid and sufficient legal process properly served on us. We may be able to expedite our review of your request if, in addition to providing us with proper legal service, you email a copy to

Receipt of legal process by these means is for Healsbridge’s convenience only and does not waive any objections, including lack of jurisdiction, invalid form of process, or improper service.

4. Emergency Circumstances

If your request for information involves an emergency regarding a danger of death or serious physical injury to a member of the Healsbridge community or any member of the public, please email from your official email address and provide the following:

  • Your name and title, the government agency you work for, and your full contact information (government email address, phone number, and fax number);
  • A summary of the facts about the emergency situation, including how the situation poses a danger of death or serious physical injury to any person;
  • The identity of the person or people who are in danger;
  • The specific records sought and how they relate to the emergency; and
  • Why legal process cannot be obtained and the records must be disclosed without delay.

Individuals aware of an emergency situation should immediately and directly contact local law enforcement.

5. Notice to the Member Whose Records Are Sought

If practicable, Healsbridge may notify the affected Healsbridge Member before disclosing records or information requested about them, unless legally prohibited from doing so, or where Healsbridge has a clear indication of illegal conduct and prior notification would be counterproductive. Healsbridge may also allow the Member enough time to appear and object to the legal process in court, if necessary. Healsbridge will comply with requests for information as outlined in our Requests for Information Policy.

6. Requests for Witness Testimony

Healsbridge generally will object to requests to provide witnesses for trial or deposition. When Healsbridge produces records, we provide a standard records custodian declaration of authenticity. Live testimony by a records custodian is unnecessary because the records are self-authenticating.

7. Cost Reimbursement

Healsbridge may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production